سياسة الاسترجاع

CANCELLATION

• When a visit is cancelled within 12 hours of the visit start time, cancellation fees will apply amounting to 100% of the visit amount including taxes. If a visit is cancelled before 12 hours of the visit start time, no cancellation fees will be incurred.
• If the service provider waited for 30 minutes on arrival and client didn’t show up, 100% of the booking fee will be charged.

 

WRONG ADDRESS

• If you book a visit on a wrong address (created a wrong address, booked on a wrong location), and the Service is delivered to that location, the visit will be considered executed and you will be charged the full visit amount.

 CREDIT BACK

In case of prepaid packages cancellations, the remaining visits amount will be credited back to your Yalla Next balance to be redeemed later. For information on refunds, kindly refer to the “Refunds” section below.

REFUNDS

Refunds will be made through the Original Mode of Payment.